Privacy policy and refund policy

At Deraya Medical Academy, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website, services, and programs.

1. Information We Collect

We collect various types of personal information to provide you with a better experience and deliver our services efficiently. The information we may collect includes:

• Personal Identification Information: Name, email address, phone number, and any other details you provide when filling out forms on our website.

• Payment Information: When making payments for our programs, we collect payment details, including credit card information, through secure third-party payment processors.

• Usage Information: Information regarding your interactions with our website, such as IP address, browser type, device type, and browsing behavior.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your enrollment, payments, and other requests related to our services.

• To send you updates about your course registration, course content, and relevant communications regarding the academy.

• To improve the user experience on our website and customize our services.

• To send marketing communications (if you have opted-in for our newsletters or other promotional materials).

• To comply with legal obligations and resolve disputes, as necessary.

3. Data Security

We take reasonable precautions to protect your personal data. We use encryption, firewalls, and secure servers to keep your information safe from unauthorized access. However, please note that no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

4. Third-Party Services

We may share your personal information with third-party service providers who assist us in operating our website, conducting business, or providing our services (e.g., payment processors, marketing tools). These third parties are obligated to protect your information and use it only as necessary to perform their services for us.

5. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files that are stored on your device and allow us to recognize you during future visits. You can disable cookies in your browser settings, but doing so may affect your ability to use certain features on our site.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.

• Opt-out of marketing communications at any time.

• Withdraw consent for data processing, where applicable.

To exercise these rights, please contact us at info@deraya-academy.com.

7. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, with an updated "Effective Date." Please review this policy periodically to stay informed.

Refund Policy

Effective Date: [10/2025]

At Deraya Medical Academy, we aim to provide high-quality training that meets the expectations of our learners. However, we understand that there may be instances where you need to request a refund. Please review our refund policy below:

1. Course Cancellation by Student

If you wish to cancel your enrollment in a course, please refer to the following guidelines:

• Refund Eligibility:

  • Full Refund: If you cancel your enrollment at least 7 days before the start date of the course, you are eligible for a full refund of the course fee.

  • Partial Refund: Cancellations made between 5 and 7 days before the start of the course will be eligible for a partial refund (minus a 20% administrative fee).

  • No Refund: Cancellations made less than 5 days before the course starts are non-refundable.

2. Course Transfer

If you are unable to attend the course you have enrolled in, we offer the option to transfer your enrollment to the next available intake. Transfers are allowed under the following conditions:

• You notify us at least 48 hours before the course start date.

• You are transferred to an equivalent program or intake based on availability.

• A transfer fee may apply, depending on the program.

3. Course Cancellation by Deraya Medical Academy

If Deraya Medical Academy cancels a course due to unforeseen circumstances, such as low enrollment or instructor unavailability, you will receive:

• A full refund of the course fee.

• Alternatively, you may choose to transfer to the next intake of the same program without incurring any additional charges.

4. No Refund for Completed Courses

Refunds are not available for any course that has already been completed or if you have attended part of the course.

5. How to Request a Refund

To request a refund or course transfer, please email us at  info@deraya-academy.com with your enrollment details and reason for cancellation or transfer. Refunds will be processed within 7-10 business days following the approval of your request.

6. Payment Processing Fees

Please note that any payment processing fees incurred at the time of payment (e.g., credit card processing fees) may not be refundable.

7. Changes to This Refund Policy

We may update this refund policy periodically. Any changes will be posted on this page with an updated "Effective Date."